Subscriptions must be cancelled before the start of a new billing cycle. Once the billing cycle has started there are no refunds.
When you cancel your subscription, you can continue using your subscription until the end of the billing period during which you cancel. After the end of that billing period, you won't be able to access subscription features or documents. If you don't cancel within the next billing cycle, you won't be refunded for the billing period during which you cancel.
After you've canceled your account, if you subscribe again, depending on the length of time that may have lapsed your account settings will be restored, but your documents may no longer be available.
Free account or free trial cancellation policy
You won't be billed for trying out the services during your introductory trial period or the free account. No credit card information is taken for the free account or the free trial unless you opt in to upgrade your account at a later time, at which time you will be billed either monthly or yearly depending on the selected edition.
How to Cancel
By Email
If more than one license please contact
By Phone
949-222-2900 or 855-362-8374